Our registration process is fast, free, and will save you time for future purchases. If you would like to Sign In/Register, please click here. You need to register before placing an order.
You can Click here to register.
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, and you can change your delivery address in Address Book according to your need.
Click here to reset your password.
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
You can't change your email address, unless you register a new account by your new email address.
Please Click here to contact our Customer Service.
Click here to view our Size Charts.
1.You may view the status of your order by signing in your Metisu account and clicking on Order History. Click here to check on that status of your order.
2.Confirmations are sent by email soon when your order has been received or your order item has been shipped out, based on the valid email address provided to us.
3.If you did not receive any confirmation emails, please check your email spam filter.
You had better select metisu.com as a trusted website domain in your spam filter.
To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
4. Please allow 24 to 48 hours for your order status to change.
Please Click here to contact our Customer Service.
A confirmation email of placing an order successfully will be sent to you once the order is authorized and verified. Did not receive order confirmation email? Check your SPAM FILTER first.
You can apply coupon code to your order at checkout. Once you’ve entered your coupon code, click “Apply” and the discount will automatically adjust your order total. Please note that if you do not click ”Apply” before continuing checkout, your order total will not reflect coupon discount.
- 1.Please use coupon code in valid date.
- 2.You can use one coupon code only in one order.
- 3.Coupon can be used as value for goods and cannot be used for shipping fees.
- 4.Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.
- 5.Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, email us at [email protected].
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 2 business days about the cancellation. If your order contains additional available items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
If you need to modify or cancel your order, please contact us immediately. We process and ship orders quickly. Once the package is shipped out, we will be unable to make any modifications.
At present, we have two main methods: PayPal and Credit Card.
1.United States, United Kingdom and Canada only support PayPal Payment Method at present.
2.Malaysia only supports Credit Card Payment Method at present.
3.Except the 4 countries above, all other countries support both PayPal and Credit Card Payment Methods.
Shopping on our site is safe and secure. Please Click here to view the full details on how we protect your privacy and personal information.
Unfortunately we do not restock most of our items. You can contact our Customer Service to check availability. We will need an item number/product code to confirm availability.
There are several currencies available as follows: US Dollar, Pound Sterling, Euro, Canadian Dollar, Australian Dollar, New Zealand Dollar, Norwegian Krone, Swedish Krona, Switzerland Francs, Malaysian Ringgit, Singapore Dollar.
Please don’t worry and it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). So be relaxed to choose your favorite items on our website.
Your credit card may be refused for any of the following reasons:
- 1.The card may have expired. Check that your card is still valid.
- 2.You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- 3.You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- 4.Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Please rest assured that your credit card will only be charged once.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please Click here to view the details of our shipping options and rates.
As your package is shipped, you will receive an email notification of confirming the shipment. The email will provide you with the tracking information of your package for you to track at any time. Did not receive shipping confirmation email? Check your SPAM FILTER first.
You can also sign in first and click the package number of your order in Order History to track your package.
We guarantee to process all in stock items within 1-5 business days on receipt of your order. Orders are not shipped on the weekends or holidays.
There is always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
We don't support this kind of service. We don't ship to P.O. Boxes and military addresses (APO, FPO) address.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All packages will be held for picking up if cannot be signed or delivered. If an package is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
If you check that there is a fault with an item or wrong item you have received, please let us know straight away by contact our customer service at [email protected]. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this problem for you.
As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will arrive separately. There is an email notification if your items are sent separately. So first check your email box and if there are any doubts, please feel free to contact us at [email protected].
Online purchases on Metisu are valid for return and exchange. Please Click here to learn about the details.
Once we have received your package, if you ask for return, your refund will be processed within 2 business days and we will arrange the refund on Friday and Saturday every week. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Always remove jewelry when washing hands, showering, or swimming. Moisture can cause sterling silver to oxidize and "Fade", beyond that, stones will dull and become loose.
The jewelry will keep its color and shine for years to come if you follow these tips. Avoid touching water, applying any alcohol, or spraying, such as: perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry. The water or alcohol will cause metal parts to discolor or tarnish, will dull the finish and loosen the stones. Never expose jewelry extreme heat or direct sunlight over long periods of time as this can cause colors to fade.
To clean your jewelry use the polishing cloth comes with the order or a clean dry and soft cloth. Never submerge in cleaning solution or water.
Clothing Wash Care
- Step 1. Always read the care label and follow the washing instructions.
- Step 2. Be careful not to overload the washing machine.
- Step 3. Sort your washing by similar wash care types and colors.
- Step 4. Always dry your clothes as stated in the wash care label.
- Step 5. Wash your clothes at the correct temperature. If in doubt, always wash at a lower temperature.
Emails from Metisu may be blocked from your mailbox or in your junk or spam folder, so please check your junk or spam folder first. If you still can't receive the emails, feel free to contact us at [email protected]. To ensure delivery to your inbox (not junk or spam folders), we suggest you add our email address to your address book or safe list.
Yes! Please Click here to reach us for more details and we'll be happy to prepare wholesale pricing tailored for your needs.
The size shown on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Check Return & Exchange to learn more.)
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. However, we will try our best to avoid the matter happens. If you can't accept it, you could return them definitely. (Check Return & Exchange to learn more.)
All the items come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
New items can be sold out rather quickly, but we may get more soon! Please contact our customer service via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
We use neither real fur or genuine leather. Although we use artificial materials, they do not come in low quality.
We are sorry for this problem of the item you received. All the items will be ironed before shipped. Because of the uncontrolled international shipment, the item you received may be wrinkled and different from the picture online. We suggest you iron it before wearing.
For any question, you can email us at [email protected] and we will respond to you in 24 hours.