We always try our best to meet our customers’ need. Sometimes a return or exchange is necessary. If you are not satisfied with your purchase from us, please learn about our return and exchange policy for help.
- 1.The customer has to contact us to get a return or exchange authorization (return address) within 30 days upon receipt if you want to return or exchange your purchase. Please kindly take note that the address on the parcel is not our return address.
- 2.Items must be returned unwashed, unworn, undamaged and with tags attached (only when the items which are defective or damaged upon receipt).
- 3.Items received in original packaging.
- 4.Please be sure to contact us first before returning the item. We have every right to refuse to sign for the package if you send it back without contacting with us. Otherwise, you will be responsible for all the loss arising from there.
- 1.For swimwear, sleepwear, underwear, bodysuit, or personalized items, if there is no quality problem, we do not offer return & exchange service.
- 2.Shipping fee is non-refundable, except in cases where we have made a shipping error.
- 3.Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
- 4.Your returned and exchanged package should be with the return or exchange form.
If you are not 100% satisfied with your purchase. You can return your item for a full refund within 30 days upon receipt. However you need to pay the return’s shipping fee on your own.
Exchange is available. If you are not 100% satisfied with your purchase within 30 days upon receipt. However you need to pay the return’s shipping fee on your own.
Once we have received your package, if you ask for return, your refund will be processed within 2 business days and we will arrange the refund on Friday and Saturday every week. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
If you ask for exchange, exchange will be sent in 3 business days when we get the returned items. Thanks for your cooperation and understanding.
- 1.If you have received damaged or incorrect item, you can contact us here for help.
- 2.A photo of the damaged or incorrect item must be included in the email.
- 3.Always include your name, order number, email address to avoid confusion.
For Unpaid Orders
In some cases you want to change the order information such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in Metisu and reorder, or you simply contact us here.
For Paid Orders
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us here.
For Shipped Orders
Usually the processing time of an order is 1-5 business days, during this time we can modify or cancel your order but after we ship the package out, we cannot modify or cancel it for you.
View Order Cancel Status
Once the order is canceled the order status is marked "Cancelled". You can view order status in "Order History" after sign in.
If you find that the size or color you get is not the same as shown on the website, don’t panic and worry. In order to solve your problem as soon as possible, please put them on first and see how it turns out. If they don't fit you well, you could return them definitely. For any question, you can email us at [email protected].