Return & Exchange
We always try our best to meet our customers’ needs. Sometimes a return or exchange is necessary. If you are not satisfied with your purchase from us, please learn about our return and exchange policy for help.
- 1. The customer has to contact us to get a return or exchange authorization (return address) within 30 days upon receipt or signing for your package if you want to return or exchange your purchase. Please kindly take note that the address on the parcel is not our return address. We have every right to refuse to sign for the package if you send it back without contacting us. Otherwise, you will be responsible for all the loss arising from there. If the item has stain or it is broken, please contact us immediately upon receiving your package so that we can investigate the issue and help you solve the problem as soon as possible.
- 2. Items must be returned unwashed, unworn, undamaged and in original packaging with tags attached (only when the items which are defective or damaged upon receipt). If the items are damaged, worn, have stain or we are unable to resell them, there will be a certain amount of handling fee. We will only be able to refund you half of the price for the items.
- 3. Please return the items by ordinary mail. Do not return the items via express mail such as DHL and FedEx in order to avoid any customs duty fee. If there is any for the return items, the customer needs to cover the fee. We have the right to refuse the package if the customs duty fee is not paid by the customer.
- 4.Customer needs to bear the shipping fee to resend the package if the shipping address given is invalid or incorrect.
- 5. For return requests/orders, please return the gift as well if there is any.
- 1. For swimwear, sleepwear, underwear, bodysuit, personalized and clearance items, if there is no quality problem, we do not offer return & exchange service.
- 2. Shipping fee is non-refundable, except in cases where we have made a shipping error.
- 3. Unfortunately we cannot accept return parcels sent freight collect or COD (Collect of Delivery).
- 4. Do not refuse the package if you do not want it when the shipping company tries to deliver it to you. Please put the items on first and see how it turns out. If they don't fit you well, you can return them. If you refuse the package, the shipping company will destroy the package. You will be responsible for all the loss arising from there.
- 5. What you have seen in the picture is what it is being, you might feel somewhat of color difference subject to the monitor and the camera, please refer to the material item. If you find that the size or color you get is not the same as shown on the website, please put them on first and see how it turns out. If they don't fit you well, you can return them definitely. For any question, you can email us at [email protected]
If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own if there is no quality issue.
Exchange is available. If you are not 100% satisfied with your purchase within 30 days upon receipt. However you need to pay the return shipping fee back and forth on your own.
Once we have received your package, if you ask for return, your refund will be processed within 3-7 business days and we will arrange the refund as soon as possible. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
If you ask for exchange, exchange will be sent in 3 business days when we get the return items. For customized or pre-sale item, there will be additional processing time. For more information, you can reach us via [email protected] If there is any customs duty fee for your return item, you will need to cover the fee. Thanks for your cooperation and understanding.
- 1. If you have received damaged or incorrect item, you can contact us here for help.
- 2. A photo of the damaged or incorrect item must be included in the email.
- 3. Always include your name, order number, email address to avoid confusion.
For Unpaid Orders
In some cases you want to change the order information such as add or reduce some items, or change items, or update shipping options after you just place the order but have not paid for it, please login your account in Metisu and reorder, or you simply contact us here.
The unpaid order will be expired if you do not checkout within 15 days. You can place the order again if it is expired.
For Paid Orders
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us here.
For Shipped Orders
Usually the processing time of an order is 1-5 business days, during this time we can modify or cancel your order. But after we ship the package out, we cannot modify or cancel it for you. For customized or pre-sale item, there will be additional processing time. For more information, you can reach us via email at [email protected].
View Order Cancel Status
Once the order is canceled the order status is marked "Cancelled". You can view order status in "Order History" after sign in.
Please be sure to contact us first before returning the item. You can reach us at [email protected].